Travel documents and formalities

We advise our travellers to check which documents are required (national identity card, passport, visa, authorisation application etc.) 

Customs and tax refunds

For travellers whose main place of residence is outside the EU, value added tax (VAT) may be deducted from the price of the goods you buy in France.Duty-free goods are those which can be transported in your luggage.

Health formalities

For the latest, up to date information on health formalities and the health situation at your destination

Passengers rights & obligations

When a passenger requests information on a flight or makes a reservation via a travel agency in the European Union, he or she has the right to obtain objective and precise information

Médiation et litiges

Recourir à un médiateur gratuitement dans un cas de litige.